Headset Zone Return and Replacement Policy

Headset Zone maintains a customer-focused return and replacement program in support of product quality assurance. This document outlines the terms and conditions applicable to product returns, replacement requests, and refund eligibility.

Eligibility

Headset Zone accepts returns for replacement within 90 calendar days from the original purchase date. Refund requests must be initiated within 30 calendar days of purchase. After these periods, product servicing may be governed by the manufacturer's warranty, if available. Warranty terms and durations vary by brand and product category.

Return Conditions

Returned products must meet all of the following conditions:

• Unused and in original, undamaged packaging.
• Includes all original documentation, components, manuals, tags, and labels.
• Serial numbers must match the original shipment and remain unaltered.
• Items must not be damaged, modified, or tampered with by the customer.

Non-Returnable Items

• Opened, activated, or accessed software or digital licenses
• Non-physical goods such as service agreements and extended warranties
• Opened sealed retail-boxed items
• Items returned for discretionary reasons (e.g., price comparison, buyer's remorse)
• Items returned without valid RMA documentation or mismatched with RMA claim

Restocking Fees

• Standard restocking fee: 25%
• Increased restocking fee: 50% may apply if:
  • Item is functional upon inspection after a defective claim
  • Item is missing original parts or includes substituted components
  • Packaging is tampered with or not in resaleable condition
  • Return falls outside of stated eligibility periods

Shipping and Processing

Shipping charges for expedited delivery (e.g., overnight, 2-day) and credit card processing fees are non-refundable. Customers are responsible for return shipping unless the return is due to a shipping error or verified product defect. Products damaged in transit must be reported within two (2) business days of delivery and include all original packaging and documentation.

If a product is verified as defective or Dead on Arrival (DOA), a replacement will be issued. If no defect is found, a 50% RMA processing fee will apply.

Return Procedure (RMA Process)

Customers must request Return Merchandise Authorization (RMA) by submitting the form or emailing rma@headsetzone.com. Once approved, include the RMA number clearly on the package and return the product, with proof of purchase, to:

Headset Zone 

Attn: Returns – RMA #[Your RMA Number] 
1800 W Hawthorne Lane, Ste Q1 
West Chicago, IL 60185 
United States 

Use trackable and insured shipping. Headset Zone is not responsible for unverified or lost return shipments. After inspection, refunds or replacements are processed within ten (10) business days, with email confirmation.

Refund Delays or Inquiries

If a refund is not received within 10 business days:

• Confirm the transaction with your bank or credit card issuer
• Allow up to 30 days for the refund to post
• Contact Headset Zone customer service if unresolved

Additional Guidelines

• Items must be postmarked within 30 days for refunds and 90 days for replacements
• Items returned without a valid RMA number will be denied
• Returns not matching RMA details (e.g., serial number mismatch) will be refused
• All outbound shipments are scanned or video recorded for quality assurance

Special Item Exceptions

Plantronics, Jabra, Panasonic, and EnGenius accessories (e.g., batteries, ear cushions, headbands, adapters) are non-returnable, non-refundable, and non-replaceable. All EnGenius products are final sale.

Headset Zone follows the return policies set by Plantronics and other OEMs. Failure to follow Headset Zone return procedures may result in return denial. Headset Zone reserves the right to assess a restocking fee for accepted or rejected returns.

Please contact us before initiating a return to confirm eligibility.

Contact Information

For All Inquiries: (888) 316-2278
For Telco Products: (800) 533-4014
Email: rma@headsetzone.com
Business Hours: Monday-Friday, 9:00 AM - 5:00 PM CST